Overview:

The Waystar RTE Payer Outage dashboard provides a real-time view of eligibility payer disruptions. It displays issues originating from payers themselves, not from Waystar’s systems or services. Use it to verify known incidents, assess impact and timing, and decide whether to wait or retry.

Outage Categories:

• Major Payer Outages: Eligibility responses (271) from this payer are failing across routes at a major-to-complete rate (≥80% failed in the last detection window).
• Intermittent Payer Outages: Partial degradation - some inquiries succeed, but a significant number fail or time out.
• Resolved Outages: Archives payer outages that have finished.

Outage Fields:

• Outage Severity: The incident classification for this row: Full (no successful responses), High (mostly failing), or Intermittent (partial failure).
• Payer: The payer associated with the eligibility checks.
• Payer Fail Rate: Share of eligibility checks that failed in the most recent 15-minute detection window = failed checks / total checks.
• Outage Message: A brief description of the issue and impact.
• Outage Start Date: Timestamp when this incident first crossed the detection threshold and began.
• Last Update: The most recent timestamp when new data was applied to the payer outage.

Things To Know:

• Auto-refresh every 15 minutes; timestamps use your local time zone.
• Detection uses a rolling window against baseline traffic.
• Multiple failing routes for the same payer are grouped into one incident.